Lost Panda Games Privacy Policy

Last Update: 24 July 2024

Lost Panda Games ("Lost Panda", "we", "us" or "our") is a mobile gaming company committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you in connection with our products, services, and websites ("Services"). Please read this Privacy Policy carefully, as your use of our Services signifies your understanding and acceptance of the terms described.

Notice at Collection of Personal Information

For an overview of the information we collect and why, please see the "Categories of Information Collected" and "How We Use Information" sections. For information on how to exercise your privacy rights, see the "Data Rights" section.

Categories of Information Collected

The type of information we collect depends on how you use our Services. Generally, we collect the following information:

• Identifiers / Contact Information: Name, username, gamertag, postal and email address, phone number, unique IDs, mobile device ID, platform ID, gaming service ID, advertising ID (IDFA, Android ID), and IP address.
• Protected Characteristics: Age and gender.
• Commercial Information: Purchase and usage history and preferences, including gameplay information.
• Billing Information: Payment information (credit/debit card information) and shipping address.
• Internet / Electronic Activity: Web/app browsing and gameplay information related to the Services; information about your online interactions with the Services or our advertising; details about the games and platforms you use and other information related to installed applications.
• Device and Usage Data: Device type, software and hardware details, language settings, browser type and version, operating system, and information about how users use and interact with the Services (e.g., content viewed, pages visited, clicks, scrolls).
• Profile Inferences: Inferences made from your information and web activity to help create a personalized profile so we can identify goods and services that may be of interest.
• Audio / Visual Information: Account photos, images, and avatars, audio information via chat features and functionality, and gameplay recordings and video footage (such as when you participate in playtesting).
• Sensitive Information: Precise location information (if you allow the Services to collect your location), account credentials (username and password), and contents of communications via chat features and functionality.

How We Use Information

We use the information we collect for various purposes, including:

• Business Purposes: To provide and support our Services; fulfill orders and requests; improve our Services and business; develop new products and services; enhance your experience on the Services; protect the security of our users, employees, facilities, and Services; and conduct internal marketing and demographic studies.
• Commercial Purposes: To market and advertise our and our business partners' products and services; send you promotional materials; and administer promotional activities or events.
• We also use your information as permitted by law.

Sources of Information We Collect

We collect information in various ways, including:

• Directly from you when you set up an account, sign up for marketing, or contact us.
• Automatically about the games you play.
• From third-party platforms when you play our games or access our Services with third-party accounts.
• Through cookies and similar tracking technologies.
• From third parties such as advertising networks, business partners, third-party information providers, and other players.

When We Share Information

We may share your information with:

• Vendors that perform support and other services for us.
• Lost Panda Games group members.
• Advertising service providers and partners.
• Other third parties for collaborative offerings, legal and safety purposes, in connection with the sale or transfer of a business or asset, and other purposes with your permission.
• Other users when you participate in open communities or events, or information published on leaderboards.

Public Postings

If you share personal information, post an image or video, or provide other content in public forums such as message boards, chat rooms, comment fields, or profile pages, other people can view, collect, and use that information. We encourage you to exercise caution when sharing personal information in public forums.

Data Rights

Depending on your location, you may have certain rights over your personal information, including the right to:

• Request access to or a copy of your personal information.
• Request deletion of your personal information.
• Request correction or modification of your personal information.
• Be informed about the personal information we collect and/or process about you, the sources of personal information, and the third parties with whom information was shared or sold and for what purposes.
• Withdraw consent if processing is based on consent.
• Opt-out of the sale or sharing of your personal information (including targeted advertising).
• Opt-in/out of financial incentives.
• Limit the use and disclosure of your sensitive personal information.

Manage Your Account, Communications, and Data

We provide several options for you to manage your account, communications you receive from us, and how we use your information. These include through the settings in your Service account; email unsubscribe and deletion tools; and opting out of interest-based ads.

Data Retention

We will retain your information for as long as necessary to provide you with the Services, fulfill our legal obligations, and/or exercise, defend or establish our rights.

Children's Privacy

Our Services are directed to a general audience and we do not knowingly collect personal information from children under 13 years old (or older, if applicable law provides for different protections). For certain Services directed to all ages, we may restrict the collection of personal information or get a parent's permission to collect personal information from children. If we become aware that a child has provided personal information without a parent's permission, we will promptly delete this information.

Data Security

We follow generally accepted industry standards and maintain appropriate safeguards to help protect the security, integrity, and privacy of the information we collect about you. However, no system can be 100% secure and we cannot guarantee our security measures.

International Transfers

We and our vendors and partners may process, transfer, and store information about you in connection with the Services in countries that may not have privacy laws equivalent to the country where you reside. We take steps to apply appropriate safeguards when we transfer that information.

Other Terms and Links to Other Sites

Use of our services and products may be subject to other terms and disclosures provided by us, platform manufacturers, and other partners. We are not responsible for practices on third-party sites that may be linked to our Services.

Contact Us

If you have questions about this Privacy Policy, please contact us at info@lostpandagames.com or by mail at:

Lost Panda Games
Üniversiteler Mh. İhsan Doğramacı Blv. ODTÜ Teknokent
ETKİM Binası No:31 Çankaya
Ankara, Türkiye

Changes to Privacy Policy

We reserve the right to make changes to this Privacy Policy. Please check back from time to time to review these changes. If we change this Privacy Policy in a material way, we will provide appropriate notice to you and, as appropriate, provide additional choices regarding such change. Your continued use of the Services means that you accept these changes.